Customer Manager Customer Center — PostFinance
- Location
- Zofingen
- Contract
- other
- Posted
- —
Role overview
At PostFinance's Customer Center, we focus on providing our customers with a first-class service.
Our goal is to understand their financial concerns and inspire them with friendly and competent advice.
We strive to create a positive experience in every interaction and to strengthen the bond between our customers and PostFinance.
- At PostFinance's Customer Center, we focus on providing our customers with a first-class service.
- Our goal is to understand their financial concerns and inspire them with friendly and competent advice.
Application process
- Then we look forward to your application – new and easy via WhatsApp. You Can Make That Do
- As the first contact person for our customers: you take over the professional processing of their telephone and written inquiries about our products and services - you recognize and use sales opportunities proactively by offering our customers products and services tailored to their needs
- With your epathic, communicative and open way you inspire our diverse customers and create a positive customer experience You bring this with you
- A complete basic education or experience in the service sector - joy in telephone customer contact, ideally already with experience in customer service and sales
- Excellent oral communication skills in German and in a second language (French or Italian)
- Ability to find a way of dealing with changing shifts in a fast-paced environment and sensitively respond to the diverse needs of our customers Working conditions
- During the introductory phase, which you complete on-site (usually 3 to 6 months, depending on your previous knowledge and experience), you work at least 50%.
- After that, if desired, you can adjust your job level and work in the Home Office after consultation with your manager.
Contacts
- Versified in parallel use of several IT applications and communication tools (telephone, email, chat)
Additional details
- Then we look forward to your application – new and easy via WhatsApp. You Can Make That Do
- With your epathic, communicative and open way you inspire our diverse customers and create a positive customer experience You bring this with you
- Ability to find a way of dealing with changing shifts in a fast-paced environment and sensitively respond to the diverse needs of our customers Working conditions
Notes and original content
- Then we look forward to your application – new and easy via WhatsApp.
- You Can Make That Do
- With your epathic, communicative and open way you inspire our diverse customers and create a positive customer experience
- You bring this with you
- Ability to find a way of dealing with changing shifts in a fast-paced environment and sensitively respond to the diverse needs of our customers
- Working conditions
Questions about this listing
What salary does PostFinance offer for this role?
PostFinance lists CHF 103'500 - 159'500 gross per year for this position in Zofingen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
