IT Service Manager*in — Universitätsspital Basel

Role overview

Tasks

• Introduction, further development and operation of ITSM processes (incident, change, problem, request)
• Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
• Further development and operation of Jira Service Management as a central service management platform
• Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
• Ensuring quality of service through KPIs, reports and continuous improvements Requirements
• Sound experience in IT Service Management
• Experience with Jira Service Management or similar tools
• Knowledge in setting up and operating a CMDB as well as in service modeling
• Understanding process design, implementation and organizational anchoring
• Structured, solution-oriented working method and high service orientation We offer:
• Attractive wage policy and excellent social benefits
• Advantages for shopping, sports and leisure
• Assistance in moving and finding accommodation
• 25 holiday days plus 5 also free flexitage
• Support for further education and career planning
• Campus in the heart of Basel and the Trinational Corner
• Comprehensive childcare facilities
• Free Sports and Exercise Program

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