IT Service Management Manager — SICPA SA
- Location
- Prilly
- Contract
- full-time
- Posted
- 3 days ago
Role overview
IT Service Management Manager
We are looking for an experienced IT Service Management Manager to define, operate and manage IT service delivery for SICPA's Private Cloud Operations environment using ITIL service management as the foundation.
In this role, you will embed service management capabilities and ownership within Cloud Operations teams, drive transparency and reporting across operational activities, and contribute to the delivery of governance practices covering change management, disaster recovery, security, business continuity and audit.
- IT Service Management Manager
- We are looking for an experienced IT Service Management Manager to define, operate and manage IT service delivery for SICPA's Private Cloud Operations environment using ITIL service management as the foundation.
Application process
- now Start apply with LinkedIn <div class="w
Company and context
- Support the setup of JV IT organizations
- Act as main liaison with a new JV's IT team and lead the contribution to its setup PROFILE
- Substantial IT Service Management and governance experience, with a track record of establishing and embedding practice within an operational team
- Experience defining IT service delivery / operating models
- Experience in a data center, cloud, hosting or infrastructure-provider environment
- Experience leading an operational or engineering team's adoption and ownership of service management
- Experience defining IT KPIs and service reporting for an infrastructure or service operation
- Proven ability to lead and coordinate cross-team initiatives
- Seniority to engage operational leadership and business stakeholders as a credible peer Strong working knowledge of ITIL; ITIL qualification expected
- Understanding of cloud and modern infrastructure operations, and how service management integrates with them
Additional details
- You will also support the setup of newly established. Service Delivery & ITSM
- Drive consistent adoption of the company's ITIL processes within the team's roles Strengthen incident and problem management Governance & Reporting
- Ensure transparency and adherence reporting for the centrally governed domains (security, business continuity, audit) Stakeholder Management
- Maintain the service relationship through reporting and reviews Change Management & Operational Resilience
- Ensure the required DRP for each solution is planned, conducted, tracked and formally reported Community & JV Support
- Act as main liaison with a new JV's IT team and lead the contribution to its setup
- Seniority to engage operational leadership and business stakeholders as a credible peer Strong working knowledge of ITIL; ITIL qualification expected
- Diplomacy and stakeholder management across organizational boundaries Fluent in English and French Start apply with LinkedIn
Notes and original content
- You will also support the setup of newly established.
- Service Delivery & ITSM
- Drive consistent adoption of the company's ITIL processes within the team's roles
- Strengthen incident and problem management
- Governance & Reporting
- Ensure transparency and adherence reporting for the centrally governed domains (security, business continuity, audit)
- Stakeholder Management
- Maintain the service relationship through reporting and reviews
- Change Management & Operational Resilience
- Ensure the required DRP for each solution is planned, conducted, tracked and formally reported
Questions about this listing
What salary does SICPA SA offer for this role?
SICPA SA lists CHF 97'500 - 165'500 gross per year for this position in Prilly. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SICPA SA offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SICPA SA during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at SICPA SA?
Use the "Apply now" button on this page — it links directly to SICPA SA's original listing at jobs.sicpa.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
