Head of Customer Services (m/f/d) — Raiffeisen
- Location
- Gebenstorf
- Contract
- full-time
- Posted
- Yesterday
Role overview
Your new challenge – with responsibility and heart We are looking for a responsible personality with leadership skills and passion for customer contact.
As Head of Customer Consulting, you take on the professional and personnel responsibility for the customer service area and shape the customer experience in our customer halls with your team.
Are you looking for a varied job where you can make a difference with your 45 or so colleagues?
- Your new challenge – with responsibility and heart We are looking for a responsible personality with leadership skills and passion for customer contact.
- As Head of Customer Consulting, you take on the professional and personnel responsibility for the customer service area and shape the customer experience in our customer halls with your team.
- Professional and human leadership, coaching and further development of a dedicated 8-member team
- Responsibility for achieving the quality, consulting and sales goals in the area of customer consulting basis.
- Our employees benefit from exclusive advantages in banking products, various purchase discounts at third parties and an above-average retirement provision.
Main responsibilities
- Professional and human leadership, coaching and further development of a dedicated 8-member team
- Responsibility for achieving the quality, consulting and sales goals in the area of customer consulting basis.
- Supporting your own customer portfolio as well as establishing and maintaining long-term customer relationships.
- Recognizing customer needs and developing individual solutions in the areas of investing, financing and provisioning.
- Ensuring a high quality of consulting and a pronounced customer and service orientation.
- Active participation in the management team and participation in the strategic development of private customer business.
- Supporting change processes and promoting innovation and new consulting approaches.
- Maintaining and expanding the regional network as well as representing the bank at customer and network events. Requirements
- Banking or business training as well as SAQ certification is advantageous
- Several years of experience in private customer consulting
What the company offers
- Our employees benefit from exclusive advantages in banking products, various purchase discounts at third parties and an above-average retirement provision.
Additional details
- Maintaining and expanding the regional network as well as representing the bank at customer and network events.
- Regional anchoring and enjoyment of building long-term customer relationships
Notes and original content
- Requirements
Questions about this listing
What salary does Raiffeisen offer for this role?
Raiffeisen lists CHF 85'500 - 129'500 gross per year for this position in Gebenstorf. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Raiffeisen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Raiffeisen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Raiffeisen?
Use the "Apply now" button on this page — it links directly to Raiffeisen's original listing at jobs.raiffeisen.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
