Handwerkprofi im Kundendienst (w/m/d) — Möbel Pfister AG

Full description

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Professional in customer service (m/f/d)

100%

Suhr

By agreement

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At pfister, we pursue a vision: We want to move our products into every Swiss home. We are seeking active support for this. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, working with attractive products and, last but not least, appreciation and respect for your commitment. There are already around 1,400 people working at pfister today – will you join soon?

Your new tasks

• Reception, processing and independent handling of customer service cases
• Active support and follow-up of open customer concerns in compliance with agreed dates and commitments
• Proactive and solution-oriented communication with our customers
• Ensuring the specified response and processing times as well as joint responsibility for achieving the defined departmental goals
• Checking orders and checking the corresponding order confirmations
• Handling customer service cases in cooperation with the sale
• Contact person for questions and consultations with the manufacturer
• Support in the organization and coordination of appointment postponements
• Friendly, professional and customer-oriented appearance
• Communicative and service-oriented personality who keeps an overview even in demanding situations
• Very good knowledge of German in word and writing
• Commercial education completed.
• You bring many years of experience in customer service or many years of experience in the kitchen industry
• MS Office knowledge and knowledge in SHD-MHS
• French language skills