Customer Manager: in Customer Center — PostFinance
CHF 62'000 - 94'000
PostFinance · Zofingen (AG)
- Location
- Zofingen
- Contract
- other
- Posted
- —
SalaryCHF 62'000 - 94'000
Role overview
At PostFinance’s Customer Center, our focus is on providing first-class service to our customers.
Our goal is to understand their financial concerns and to inspire them through friendly and competent advice.
We strive to create a positive experience in every interaction and to strengthen the connection of our customers with PostFinance.
- At PostFinance’s Customer Center, our focus is on providing first-class service to our customers.
- Our goal is to understand their financial concerns and to inspire them through friendly and competent advice.
Application process
- Then we look forward to your application – newly also quite simply via WhatsApp.
- You can do that.
- As the first contact person for our customers: inside you take over the professional processing of their telephone and written inquiries about our products and services You proactively identify and exploit sales opportunities by offering our customers products and services tailored to their needs With your empathetic, communicative and open nature, you inspire our diverse customers and create a positive customer experience.
- After that, you can adjust your employment level if desired and work in the home office after consultation with your manager.
- Your working hours vary from Monday to Friday between 08:00 and 20:15 and Saturdays between 08:00 and 17:15
Contacts
- You bring that with you Completed basic education or experience in the service sector Enjoy telephone customer contact, ideally already with experience in customer service and sales Excellent oral communication skills in German as well as in a second national language (French or Italian) Experienced in the parallel use of several IT applications and communication tools (telephone, email, chat) Ability to cope with changing shifts in a fast-moving environment and to respond sensitively to the diverse needs of our customers: During the introductory phase, which you complete on site at the site (usually 3 to 6 months, depending on your previous knowledge and experience), you work at least 50%.
