Mitarbeiter:in Customer Support 80-100 % — IKEA

Full description

Who you are

You enjoy contact with customers and also find suitable solutions for demanding concerns? As an employee of Customer Support in the resolution area, you handle complaints and customer concerns and accompany our customers from the first contact to the solution. With clear communication, empathy and a solution-oriented way of working, you actively contribute to a positive customer experience.

• You have experience in contact with customers and ideally already have experience in sales, customer service or call center.
• You have very good communication skills and can also communicate professionally and solution-oriented in demanding situations.
• You work in a structured, independent and reliable manner and find suitable solutions for different customer concerns.
• You have strong competences in conflict management and can successfully solve and de-escalate conflict situations.
• You have good IT knowledge and work safely with different systems.
• You enjoy working in a team and with various internal and external interfaces.
• fluent knowledge of German and fluent knowledge of Italian and/or French in words and writing (at least C1); English is an advantage.

You are responsible for

• Your goal is to find suitable and customer-oriented solutions for our customers. You will process complaints and customer concerns by telephone and in writing.
• You respond specifically to the concerns of our customers and find a suitable solution together with them.
• You also communicate professionally, clearly and solution-oriented in the event of demanding complaints.
• You support customers with questions and problems before, during and after the purchase and ensure a professional handling of their concerns.
• You take responsibility for your cases and ensure consistent follow-up until the final solution.
• You work closely with stores, internal departments and other interfaces to solve customer concerns efficiently.
• You carefully review and document customer information and solutions in our systems.
• You support the team in various tasks and contribute to an efficient and customer-oriented service.
• When dealing with customer concerns, you take customer expectations into account as well as our internal processes and service goals.

Do you think that would fit?

We want our employees to do well. This includes saying “thank you”!

Our thanks

· 28 holiday days (based on a 100% allowance) · 20 weeks paid parental leave for mothers, 8 weeks paid parental leave for fathers. · Very attractive social benefits · 15% discount on your purchase – in every IKEA store · Are you coming with the public transport? We pay between 85% to 100% of the annual subscription · Free parking · Unlimited access to the LinkedIn learning platform Cheap and healthy meals in the canteen (CHF 4.50 for meat and CHF 3.50 for vegi dishes) · Bonus payments for all employees

At IKEA, there are many different ways to develop. We encourage and encourage our employees to try out different tasks, to switch between functions or to go abroad. Please submit your complete application online and be aware that we cannot consider documents by e-mail or post. That would be it of us.

That was a lot of info. We would love to know more about you. Just click on “Apply now” and go. We review applications on an ongoing basis and stop the application process as soon as we find the right person. Please apply as soon as possible.