Case handler Emergency reception — Spital Muri
- Location
- Muri AG
- Contract
- full-time
- Posted
- 2 days ago
Role overview
The first point of contact for patients, guests, customers and suppliers is our voice on the phone or at the customer reception.
The aim is to advise patients individually and to enable them to enter the hospital smoothly.
In order to make the hospital stay as pleasant as possible from the beginning, our specialist staff is always available for information. Their tasks
- The first point of contact for patients, guests, customers and suppliers is our voice on the phone or at the customer reception.
- The aim is to advise patients individually and to enable them to enter the hospital smoothly.
- Medical education (doctor secretary, MPA) with commercial flair or basic commercial education with experience in the hospital or insurance sector
- Proven professional experience in patient admission or in health/accident insurance in the field of service provision Knowledge of medical terminology
- Holidays: You benefit from holidays between 25 and 30 working days (depending on age) and 13 paid holidays.
- Arrival/parking: Employees of Spital Muri benefit from cheap parking.
Key requirements
- Medical education (doctor secretary, MPA) with commercial flair or basic commercial education with experience in the hospital or insurance sector
- Proven professional experience in patient admission or in health/accident insurance in the field of service provision Knowledge of medical terminology
- Good oral and written knowledge of German as well as other languages are advantageous
- Secure IT user knowledge in the MS Office (Word, Outlook, Excel)
- Solution-oriented and reliable working method, high flexibility (for service planning / to step in)
- Service-oriented, reliable and resilient personality Your opportunity
- With immediate agreement, you can enjoy a responsible and varied job in a lively and growing hospital.
- You have the opportunity to actively shape the customer- and performance-oriented department with a committed and motivated team. Their advantages
- For this you have the possibility to buy 5 holiday days.
- Working hours: The company’s normal working hours for a full-time workload are 42 hours per week (excluding doctors).
What the company offers
- Holidays: You benefit from holidays between 25 and 30 working days (depending on age) and 13 paid holidays.
- Arrival/parking: Employees of Spital Muri benefit from cheap parking.
Contacts
- person for technical, insurance and systematic inquiries from internal and external bodies Ensuring reception of the emergency room
- Maintenance of master data and various administrative activities
- Control of the telephone exchange (forwarding of calls and providing information)
- Readiness for work in shift operation (working hours Monday
- Friday between 18.00 and 22.30, on weekends and public holidays in shift operation (working hours between 06.30 and 22.30, 3 shifts according to roster)
Company and context
- The annual working time applies, which ensures the highest possible flexibility in the organization of working time.
- Service requests are implemented if possible and part-time employment is possible in many functions – also in management positions.
- Education and further education: Your personal and professional development is important to us.
- We support participation in internal and external further education and training through generous participation in the form of working hours and/or course costs.
- Food: In our staff restaurant – nominated with the “Best of Swiss Gastro” award – you can enjoy menus from the market-fresh cuisine at very attractive conditions.
- The car park is located on the hospital area.
- If you come to work by public transport, bike, motorcycle or on foot, we will reward you with a monthly eco-bonus.
- Social insurance: We attach importance to adequate social benefits.
- For night, weekend and holiday work, we pay you fair allowances.
- We insure your salary at the pension fund Profond without coordination deduction (excluding doctors).
Additional details
- In order to make the hospital stay as pleasant as possible from the beginning, our specialist staff is always available for information.
- Contact person for technical, insurance and systematic inquiries from internal and external bodies Ensuring reception of the emergency room
- Proven professional experience in patient admission or in health/accident insurance in the field of service provision Knowledge of medical terminology
- Service-oriented, reliable and resilient personality
- You have the opportunity to actively shape the customer- and performance-oriented department with a committed and motivated team.
- The wages of doctors are insured by the VSAO preventive foundation.
Notes and original content
- Their tasks
- Contact person for technical, insurance and systematic inquiries from internal and external bodies
- Ensuring reception of the emergency room
- Your profile
- Proven professional experience in patient admission or in health/accident insurance in the field of service provision
- Knowledge of medical terminology
- Your opportunity
- Their advantages
Questions about this listing
What salary does Spital Muri offer for this role?
Spital Muri lists CHF 62'000 - 94'000 gross per year for this position in Muri AG. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Spital Muri offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Spital Muri during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Spital Muri?
Use the "Apply now" button on this page — it links directly to Spital Muri's original listing at live.solique.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
