Call Agent (w/m/d) Customer service coop.ch, 40% (hourly wage) — Coop Genossenschaft
NewCHF 62'000 - 94'000
Coop Genossenschaft · Spreitenbach (AG)
- Location
- Spreitenbach
- Contract
- part-time
- Posted
- Yesterday
SalaryCHF 62'000 - 94'000
Role overview
Tasks
- Reception and processing of telephone and written customer requests in German, French, English and Italian
- Comprehensive telephone and written customer support of A – Z in the area coop.ch
- Reception of written and telephone customer orders
- Telephone support of the haufeuses/chauffeurs
- General administrative activities
- Requirements - Completed commercial or equivalent training - Very good oral and written German and French knowledge at least B1 level (English and Italian by
Advantage)
- Routined in handling digital work equipment, good user knowledge in MS Office, A-Finance for digital products and system (Webshop and Apps)
- Exact and very customer-oriented working methods
- High readiness for evening and Saturday assignments, pronounced team skills
- own car for the work journey in late shift advantage
- Discounts: 5-fold number of super points in the supermarket, up to 20% discount in all formats of the Coop group, Reka card: discount on purchase, discount on GA subscription
- Conditions of employment: pension fund: 2/3 is offered by Coop
paid, 18 weeks paid maternity leave and 4 weeks paid paternity leave
- working time: 5 weeks holidays
- further education: over 600 internal training courses
- Sustainability: Commitment to people and animals and nature with over 400 actions
- Communication: internal app for employees
- Health: Update fitness: Fr.
200.– Discount on annual subscription Your contact Nicole Strauss HR Marketing
- Reception and processing of telephone and written customer requests in German, French, English and Italian
- Comprehensive telephone and written customer support of A – Z in the area coop.ch
Main responsibilities
- Reception and processing of telephone and written customer requests in German, French, English and Italian
- Comprehensive telephone and written customer support of A – Z in the area coop.ch
- Reception of written and telephone customer orders
- Telephone support of the haufeuses/chauffeurs General administrative activities Requirements
- Completed commercial or equivalent training
- Very good oral and written German and French knowledge at least B1 level (English and Italian by Advantage)
- Routined in handling digital work equipment, good user knowledge in MS Office, A-Finance for digital products and system (Webshop and Apps)
- Exact and very customer-oriented working methods
- High readiness for evening and Saturday assignments, pronounced team skills - own car for the work journey in late shift advantage
- Discounts: 5-fold number of super points in the supermarket, up to 20% discount in all formats of the Coop group, Reka card: discount on purchase, discount on GA subscription
Additional details
- Telephone support of the haufeuses/chauffeurs General administrative activities
- Very good oral and written German and French knowledge at least B1 level (English and Italian by
- paid, 18 weeks paid maternity leave and 4 weeks paid paternity leave working time: 5 weeks holidays
- Sustainability: Commitment to people and animals and nature with over 400 actions Communication: internal app for employees
Notes and original content
- Telephone support of the haufeuses/chauffeurs
- General administrative activities
- Requirements
- paid, 18 weeks paid maternity leave and 4 weeks paid paternity leave
- working time: 5 weeks holidays
- Sustainability: Commitment to people and animals and nature with over 400 actions
- Communication: internal app for employees
