Business Informatics Specialist (1023/1024) — Confederazione Svizzera

Description

• Analyze sophisticated business processes, transactions, data structures and functions in the ITSM Remedy environment and identify optimization potential with real added value
• Define future-oriented requirements for the further development of modern ICT solutions on the Remedy platform and actively help shape their implementation
• Combine security, functionality, quality and economic efficiency into holistic, sustainable solutions
• Develop well-founded solution and decision-making bases for the implementation of innovative ITSM processes and functions
• Evaluate the economic viability of complex ICT solutions and ensure that technological innovation is also convincing from a business perspective
• University degree in computer science or business informatics or comparable basic training with several years of professional experience in the IT service management environment
• Ability to grasp complex IT issues in a structured manner, analyze them in depth and use them to develop convincing customer solutions for the ITSM platform
• Deep understanding of IT service management coupled with broad technological knowledge
• Communicative nature, high abstraction and analysis skills as well as a solution-oriented, strategic and methodical approach Thinking – ideally with knowledge of ITIL
• Knowledge of a second official language and good knowledge of English

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