FFS and TILO trains overwhelmed: nightmares for cross-border workers (cross-border guide)

Context

In brief

• Record crowds on SBB and TILO trains during the Pentecost long weekend
• 58 additional special trains insufficient for the massive influx of travelers
• Passengers forced to stand for hours, chaotic scenes at stations

Key facts

• What: Record crowds on SBB and TILO trains during the Pentecost long weekend
• When: 25 May 2026, Pentecost Monday
• Where: Milano Centrale, Lugano, and other stations along the Milano-Ticino route
• Who: Passengers, including many cross-border commuters, and the Swiss Federal Railways (SBB)
• Amount: 58 additional special trains with approximately 130,000 seats

During the Pentecost long weekend, SBB and TILO trains experienced record crowds, causing discomfort and protests among passengers. SBB had announced an increased service with 58 special trains and approximately 130,000 additional seats. However, this proved insufficient in the face of the massive influx of travelers.

Chaotic scenes at stations

At Milano Centrale station, passengers witnessed chaotic scenes, with people pushing and shouting to board the trains. Many travelers, including numerous cross-border commuters, were forced to stand for hours, turning a journey that usually takes one hour and 17 minutes into a real ordeal.

Disruptions on TILO trains

TILO trains, which were the only alternative for many travelers heading to Switzerland, experienced the greatest disruptions. Some trains were so full that they could not stop regularly at stations like Monza, where it would not have been possible to board more passengers. This caused further delays and discomfort for passengers.

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Operational details

Practical analysis: implications for cross-border workers

The record overcrowding on SBB and TILO trains during the Pentecost long weekend had a significant impact on cross-border workers commuting daily between Italy and Ticino. The situation highlighted the challenges commuters face during peak travel periods.

Impact on cross-border workers

Cross-border workers, who often travel between Milan and Ticino for work, were the most affected. The lack of seating and overcrowded conditions made journeys extremely uncomfortable and stressful. This can negatively impact workers' productivity and well-being.

Safety and comfort

Passenger safety was compromised due to overcrowding. Standing for hours can be dangerous, especially during sudden braking or other emergencies. Additionally, passenger comfort was severely affected, with many forced to sit on the floor or remain standing throughout the journey.

Travel alternatives

For cross-border workers, travel alternatives are limited. Many rely on trains to commute between Italy and Ticino, and the record crowds made it difficult to find alternative solutions. Some passengers tried purchasing first-class tickets in hopes of securing a seat, but even this option proved insufficient.

Future outlook

The situation raised questions about SBB and TILO's ability to handle increased passenger traffic during peak periods. Expanding train services and improving capacity management are necessary to ensure safe and comfortable travel conditions.

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Key points

What to do concretely

For cross-border workers who need to travel during peak periods, there are several measures that can be taken to reduce inconveniences and improve the travel experience.

Trip planning

1. Advance booking: Booking tickets well in advance can increase the chances of finding a seat. Ticket machines can run out of tickets quickly during peak periods.

2. Alternative times: Traveling at less crowded times can reduce the risk of overcrowding. For example, avoid morning and evening rush hours.

3. Use of alternative trains: Consider using alternative trains or different routes to reach your destination. For example, use regional trains instead of intercity ones.

Safety measures

1. Attention to travel conditions: In case of overcrowding, pay particular attention to safety conditions. Avoid standing near doors or in areas that could be dangerous in the event of sudden braking.

2. Reporting problems: Report any problems or overcrowding conditions to railway staff. This can help improve capacity management and ensure passenger safety.

Use of tools and resources

1. Salary calculator: For cross-border workers, it is important to know your rights and working conditions. Use the salary calculator to get an estimate of your net salary and applicable taxes.

2. Transport information: Check public transport information and travel conditions before departure. This can help plan your trip more efficiently and avoid inconveniences.

3. Assistance and support: In case of problems or inconveniences during the trip, contact railway staff or assistance services for support and information.

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