Customer Success Account Manager — Microsoft
- Ort
- Zürich
- Vertrag
- full-time
- Veröffentlicht
- Gestern
Rollenüberblick
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions.
- Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
- By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Hauptaufgaben
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Wichtige Anforderungen
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- This role requires collaboration with local customers; therefore, fluency in German is required. Preferred Qualifications:
- Microsoft certification in relevant technologies (e.g., Azure, M365, Copilot)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Bewerbungsprozess
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Unternehmen und Kontext
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
- Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
- Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
- Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
- Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
- Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.
Weitere Details
- This role requires collaboration with local customers; therefore, fluency in German is required.
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Notizen und Originalinhalt
- Responsibilities
- Qualifications
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Microsoft für diese Stelle?
Microsoft gibt CHF 101'500 - 154'000 brutto pro Jahr für diese Position in Zürich an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Microsoft?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Microsoft, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Zürich?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Zürich angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Zürich oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Microsoft?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Microsoft unter apply.careers.microsoft.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
