IT-DIENSTLEISTUNG — Union Bancaire Privée
- Ort
- Geneva, Switzerland
- Vertrag
- full-time
- Veröffentlicht
- vor 36 Tagen
Rollenüberblick
Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
The role ensures a high quality of service to end users and senior management, guarantees strict adherence to ITSM and Vulnerability Management processes, and contributes to the continuous improvement of IT Service Delivery within the Bank.
- Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
- The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
Hauptaufgaben
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
- Ensure timely, clear and audience‑appropriate communication and reporting on IT incidents to end users, IT management and business stakeholders.
- Monitor incident trends, identify recurring issues and propose corrective and preventive actions.
- Ensure that SLAs, regulatory requirements (including DORA) and internal quality standards are met.
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Coordinate and oversee IT Problem Management activities.
- Facilitate root cause analysis, ensure appropriate documentation of known errors and maintain a robust Known Error Database.
- Communicate and report on IT problems to IT stakeholders, with a more technical audience than Incident Management.
- Follow up on action plans to prevent recurrence of major incidents and track their effectiveness over time.
Bewerbungsprozess
- Coordinate with infrastructure and application teams to maintain accurate relationships and dependencies between configuration items.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Standardize and continuously improve IT Service Delivery processes in line with ITIL best practices.
- Define, track and report KPIs and metrics related to Incident, Problem, Change, Vulnerability Management, ITSM tool usage and CMDB quality.
- Develop dashboards and regular reports for IT management and governance committees, using ITSM and related data to support decision‑making.
- Contribute to audit readiness and compliance for IT Service Management and Vulnerability Management processes (internal and external audits).
- Promote a culture of service excellence, customer focus and continuous improvement within the team and across IT.
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions. Team Leadership:
Weitere Details
- Key Responsibilities IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems. IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security. Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes). ITSM Tool Ownership:
- Promote automation (routing, notifications, integrations with other tools) to improve operational efficiency.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions.
- Promote a collaborative, inclusive and accountable team culture. Skills and Qualifications
- High School / Maturité / Baccalauréat or higher degree in Information Technology, Computer Science or a related field.
Notizen und Originalinhalt
- Key Responsibilities
- IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services.
- IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems.
- IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security.
- Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes).
- ITSM Tool Ownership:
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Union Bancaire Privée für diese Stelle?
Union Bancaire Privée gibt CHF 63'000 - 107'500 brutto pro Jahr für diese Position in Geneva, Switzerland an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Union Bancaire Privée?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Union Bancaire Privée, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Genf?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Genf angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Genf oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Union Bancaire Privée?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Union Bancaire Privée unter iaadtu.fa.ocs.oraclecloud.eu, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
