Kundendienst Agent (60%) — FELFEL
CHF 36'300 - 54'900
FELFEL · Lausanne (VD)
- Ort
- Lausanne
- Vertrag
- part-time
- Veröffentlicht
- vor 54 Tagen
LohnCHF 36'300 - 54'900
Rollenüberblick
NICE TO MEET YOU!
IN SHORT Customer satisfaction is at the heart of everything we do, and we are looking for someone who takes pride in making people happy with delicious food at the workplace.
As our new Customer Service Agent (hourly contract at min. 24h/week) in Lausanne, you will be the main point of contact for our customers and ensure they feel well taken care of in every interaction.
- NICE TO MEET YOU!
- IN SHORT Customer satisfaction is at the heart of everything we do, and we are looking for someone who takes pride in making people happy with delicious food at the workplace.
- YOUR RESPONSIBILITIES
- You are the first point of contact for our customers, handling incoming emails, feedback, and calls professionally and efficiently.
Hauptaufgaben
- YOUR RESPONSIBILITIES
- You are the first point of contact for our customers, handling incoming emails, feedback, and calls professionally and efficiently.
- You live by our motto: “There is always a solution, never a problem.”
- Process and resolve customer inquiries in a structured way to ensure proactive, long-term quality improvement.
- Improve our customer service processes continuously to help take FELFEL to the next level of service.
- Exchange ideas with team members and share know-how to maintain consistent, high-quality customer support.
- Collaborate across different FELFEL departments, such as Hardware, Operations, and Quality Control, to broaden your understanding of our processes. WHAT TO EXPECT YOUR PROFILE
- Education or practical experience in business administration, communication, hospitality, tourism, or a similar field.
- Strong problem-solving skills with a genuine drive to delight people and provide excellent service.
- High motivation to learn, grow, and take on responsibility from day one.
Bewerbungsprozess
- NOW with your complete documents in either French or English. NOW ABOUT US FELFEL VALUES
Weitere Details
- Collaborate across different FELFEL departments, such as Hardware, Operations, and Quality Control, to broaden your understanding of our processes. WHAT TO EXPECT YOUR PROFILE
- Passion for good food and the ability to speak enthusiastically about our culinary offerings to inspire others. Fluent French and English skills;
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY OUR BENEFITS
- APPLY NOW with your complete documents in either French or English. APPLY NOW ABOUT US FELFEL VALUES
Notizen und Originalinhalt
- Collaborate across different FELFEL departments, such as Hardware, Operations, and Quality Control, to broaden your understanding of our processes.
- WHAT TO EXPECT YOUR PROFILE
- Passion for good food and the ability to speak enthusiastically about our culinary offerings to inspire others.
- Fluent French and English skills;
- Valid work permit or Swiss passport.
- YOU WILL BE MEASURED BY OUR BENEFITS
- APPLY NOW with your complete documents in either French or English.
- APPLY NOW ABOUT US FELFEL VALUES
