Tracking Insight Manager Relationship 80-100%, Temporary 12 months — Zurich Insurance (sede Ticino)
- Località
- Lugano
- Contratto
- temporary
- Pubblicato
- Ieri
Panoramica
Zurich Insurance is on an exciting journey to become a truly customer led organization.
Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team. This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business. These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs. Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions. As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business. Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- Analyze feedback, derive insight, report and present to stakeholders across the organization, including senior management at global, regional and local level.
- Drive the combination of data sources to strengthen relevance to decision making and impact on performance e.g. correlation analysis linking customer experience with financials.
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
Responsabilità principali
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
Processo di candidatura
- AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- We look forward to receiving your online application today!
Azienda e contesto
- Zurich Insurance is on an exciting journey to become a truly customer led organization.
- Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
- To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team.
- This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business.
- These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs.
- Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions.
- As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business.
- Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
Dettagli ulteriori
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Work location is Zurich with travel potentially required up to 10%
- Be part of a team that is creating a brighter future together.
Note e contenuto originale
- What you will do
- What you bring
Domande frequenti su questo annuncio
Che stipendio offre Zurich Insurance (sede Ticino) per questa posizione?
Zurich Insurance (sede Ticino) indica CHF 68'000 - 103'000 lordi annui per questo ruolo a Lugano. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Zurich Insurance (sede Ticino)?
Questo annuncio è una posizione a contratto a tempo determinato. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Zurich Insurance (sede Ticino) durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve il Permesso G per candidarmi a questa posizione in Ticino da frontaliere italiano?
Sì, se risiedi in Italia entro la zona di frontiera dei 20 km. Il datore di lavoro svizzero presenta la domanda di Permesso G all'Ufficio della migrazione del Cantone Ticino dopo la firma del contratto — la prima emissione richiede 2-6 settimane, poi il rinnovo è automatico ogni anno finché prosegue il rapporto di lavoro. Il rientro al domicilio italiano almeno una volta a settimana è obbligatorio per mantenere lo status.
Come mi candido a questa posizione presso Zurich Insurance (sede Ticino)?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Zurich Insurance (sede Ticino) su careers.zurich.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
