Phone Operator — Union Bancaire Privée

Descrizione completa

• Mission
• Manage a high-volume, high-standard French/English switchboard (additional languages are an asset), administer the VOIP system (AGILE), and handle CFF travel arrangements.
• Join a private bank and interact with a wide range of stakeholders: various departments, VIPs, and senior executives.
• Main responsibilities
• CISCO VOIP system management:
• Handle external and internal calls with strict confidentiality and exceptional courtesy.
• Rigorously enforce security standards, particularly regarding phishing attempts and malicious calls.
• Manage call transfers and message taking using the Samwin operator console.
• Cover Executive Management calls during assistants’ breaks and absences, as well as for certain management groups.
• CFF travel management:
• Provide support and advice for domestic CFF travel.
• Process requests for international travel.
• Manage the renewal of CFF subscriptions.
• Ticketing and facilities requests:
• Administer the ticketing system for facility management requests (e.g., ventilation).
• Coordinate with relevant stakeholders, ensure follow-up, and close action items.
• Your Profile
• Experience: At least 5 years of experience in a similar role within a highly demanding environment is required Technical skills
• Languages:
• French and English must be mastered perfectly (minimum C1 level).
• Any additional language is an asset.
• Personal skills:
• Motivated, dynamic, proactive, and compassionate professional with a service mindset.
• Natural aptitude for pedagogy, able to make technical topics accessible and easy to understand.
• Active listening skills with both internal and external stakeholders.
• Strong stress management, maintaining composure in all circumstances.
• Discreet and tactful, exercising restraint and professionalism at all times.
• Team-oriented, committed to sharing knowledge, fostering collective intelligence, and learning from the surrounding experience. Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives