Team Head Cash Services — Union Bancaire Privée

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• Mission Within the COO division, part of the Group Operations, the Cash Services Department covers the following areas:
• Transfers & payments;
• Cash counter, Clients’ safes and Client care center (CCC);
• The Money Market & FX transactions;
• The Cards activity. The mission of the department is to make sure that the bank’s, contractual or regulatory, obligations are fulfilled, in line with its policies and procedures, especially in a more and more strict and complex environment but also bearing in mind the excellence in the service to clients. The mission of the Head of Cash Services is to provide proper guidance and support to the teams to achieve this goal.
• Main responsibilities
• Coordinate and organise the work of the department
• Delegate appropriately the tasks to each team leader.
• Provide guidance based on the top management direction.
• Make sure, with a clear communication of the bank’s policies and procedures, that a correct risk assessment is made and, if need be, escalation is timely done according to the level of risk.
• Implement relevant monitoring and controls framework
• Identify any risk (operational and regulatory)
• Identify, implement and report quantitative and qualitative reporting
• Challenge procedures and routines.
• Coordinate with internal or external counterparties
• Act as an advisor and coordinator vis-à-vis branches and subsidiaries across the Group, sharing best practices, standardising processes and controls when possible.
• Maintain good relationship with all stakeholders of the bank to provide support and advise.
• Develop a network of professionals with other institutions to keep abreast of systems and regulations evolutions.
• Continuously improve the set up
• Be actively involved in all projects impacting the department from TOM definition to tests and implementation
• Propose measures to increase efficiency, quality and productivity.
• Provide team leadership and coaching
• Lead by example: behaviour consistent with words
• Adopt change with a positive attitude. Express opinions and criticism in a constructive way
• Communicate effectively and be able to take decisions including in difficult situations
• Coach and help develop team members: identify good and low performers and take appropriate actions to develop them or solve dysfunctional behaviour
• Your Profile
• Strong knowledge in Cash Services activities and processes
• MS Office and major banking software
• Experience and proven success in running similar position
• English is a requirement, other languages a plus Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives