Operatore di Contact Center (Supervisor Candidato Supervisor) — Zurich Insurance (sede Ticino)
NuovoCHF 49'500 - 75'000
Zurich Insurance (sede Ticino) · Lugano (TI)
- Località
- Lugano
- Contratto
- full-time
- Pubblicato
- 2 giorni fa
SalarioCHF 49'500 - 75'000
Panoramica
Job Title
- Job Title
Processo di candidatura
- Please submit the following documents to the system when you apply. Resume Employment History Job Description
Contatti
- Center Operator (Supervisor Candidate) Background
- In our company, which focuses on direct business, the role of the contact center is expanding, leading to an increase in personnel.
- This is a management candidate position.
- We are adapting to the advancement of fintech and digitalization, and we are promoting changes to deliver new value to our customers.
- We are simplifying operations and improving business efficiency through AI, aiming to achieve high-quality customer service.
- We welcome those who can adapt to new systems and technologies. Duties
- Respond to customer inquiries and support contract and various procedures at our contact center.
- Use a variety of channels such as phone, email, LINE, and chat to ensure customer "trust" in our work.
- We have established a customer complaint management guideline and have a system in place to protect employees. Onboarding Process
- We have prepared a comprehensive training program for 2 to 3 months.
Dettagli ulteriori
- Contact Center Operator (Supervisor Candidate)
- We welcome those who can adapt to new systems and technologies.
- We have established a customer complaint management guideline and have a system in place to protect employees. Onboarding Process
- Even after training, there is a follow-up system with seniors and SVs, allowing you to work confidently.
- Issue insurance certificates, transfer documents, and other documents accurately and promptly. Sales and reception experience
- Work well in a team and can collaborate with others Follow rules and value accuracy
- Have a desire to learn new things and be proactive Think independently and take action
- Be flexible and actively engage in activities Experience in the insurance business
- Experience operating PCs or using multiple systems in business Career Advancement and Work Environment
- Take responsibility for team member skill development and participate in projects as a team leader.
Note e contenuto originale
- Background
- We have established a customer complaint management guideline and have a system in place to protect employees.
- Onboarding Process
- Specific Tasks
- Issue insurance certificates, transfer documents, and other documents accurately and promptly.
- Sales and reception experience
- Work well in a team and can collaborate with others
- Follow rules and value accuracy
- Have a desire to learn new things and be proactive
- Think independently and take action
