Learning Specialist (Mandarin Speaker) — Roche

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. As a Learning Specialist, you are responsible for executing Learning system data maintenance and administrative activities in a timely and accurate manner in support of Learning business processes. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding across global Learning processes and tools, as well as local and global downstream impacts on compliance, audits and right-to-operate, as well as finance, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation. You will be :

• SERVICE DELIVERY: Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Provide customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting.
• Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities. Cooperate effectively with team members with daily work and projects. Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning.
• Actively participate in the development and implementation of Roche Learning continuous improvement initiatives. Actively participate in workshops, meetings and work-related team events. Provide guidance and advisory to the learning community at all levels. Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
• Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns . Ensure end to end ownership of resolution . Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• CROSS-FUNCTIONAL COLLABORATION: Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within region and globally to ensure t