ICT Supporter — Swisscom (sede Ticino)

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# ICT Supporter ## Il tuo futuro inizia qui In this role, you are responsible for providing IT support within the Workplace environment, particularly for Citrix and Windows systems. Through your commitment and expertise, you ensure customer satisfaction by maintaining smooth IT operations and delivering efficient troubleshooting.

• Your responsibilities include managing a wide range of IMACD activities, resolving software and hardware issues, and providing specialized support to VIP users.
• Manage inventory and lifecycle for software deployments, PCs, laptops, and IGEL devices.
• Administer and support Windows 10 environments, Active Directory accounts, and shared folders (creation, activation/deactivation, permissions).
• Maintain and support VMware and Citrix platforms (VM restarts, revert snapshots, Citrix Directory, XenDesktop, XenMobile, etc.).
• Oversee Golden Image processes including request validation, test deployments, and production rollouts.
• Manage SafeWalk authentication systems and Trend Micro security alerts.
• Lead IGEL management (UMS console configuration, profile creation, device onboarding, updates).
• Support telephony systems (Extranet Swisscom) and documentation management (creation, updates, and version control). ##
• Your profile
• Proven experience in IT support, systems administration, and end-user assistance.
• Strong knowledge of Windows 10, Active Directory, and virtualization tools (VMware, Citrix).
• Skilled in asset and inventory management across hardware and software environments.
• Experience managing endpoint security solutions (Trend Micro) and remote authentication (SafeWalk).
• Ability to lead deployments and lifecycle management projects (Golden Image, BatchPatch).
• Excellent troubleshooting skills for both hardware (PCs, smartphones) and software platforms.
• Comfortable with documentation, process tracking, and weekly operational follow-up.
• Strong communication, organization, and multitasking skills with a proactive, service-oriented attitude. With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies.
• We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits. ## Is it a match? Candidati ora. ## Scopri le tue possibilità ## Hai delle domande? Qui troverai risposte alle domande più importanti e frequenti. A tutte le agenzie di reclutamento: Swisscom non accetta curriculum inviati dalle agenzie. Vi preghiamo di non inoltrare curriculum all'indirizzo email dedicato alle posizioni di lavoro di Swisscom, né ai dipendenti di Swisscom o a qualsiasi altra sede dell'organizzazione. Swisscom non si assume responsabilità per eventuali spese legate a curriculum non richiesti. ## Persona di contatto ## La tua base operativa