Global Learning Team Lead — Roche

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The PSS Global Learning Services (GLS) department brings its purpose to life by providing our colleagues worldwide with integrated training solutions tailored to their needs. The PSS GLS teams deliver customer service and advisory support to Learning Experts and business partners on global learning / training systems and processes, ensuring end-to-end process completion and training compliance across Roche. The Opportunity You as a Global Learning Team Lead, are responsible for leading the respective Learning team and performing all people leadership related activities in line with Roche People Practices. Managing respective Learning business strategies processes and tools, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.

• Lead and manage a Learning - team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience.
• Work with GLS Customer Lead, as required, to develop future service portfolio in the area of Learning in line with overall People Support Solutions strategy, Area of Practice (AoP) and GLS goals, seeking better/creative solutions to support business needs, as well as leveraging advanced technology to continually drive team work efficiency and enhance customer experience.
• Apply data analytics & reporting based on received customer queries/questions, to provide Learning insights to business & Learning community for proactive policy/program design/review, end user behavior change and improved employee relationship management, etc.
• In line with Roche People Practices develop team member’s knowledge, skill, competency, etc. in order to retain and develop talented staff, drive overall team performance & quality levels, and build up the team talent pipeline.
• Sustain a win-win relationship with external vendors, as well as monitor the vendor performance through routine and /or project work.
• Initiate or participate in squad teams based on business needs to deliver required business outcomes.
• In line with GLS Area of Practice vision and goal, drive key initiatives, projects or workstreams and actively participate in the co-creation of the AoP strategy. Who you are In this role you will be working with stakeholders from various functions and across levels within the organization. Your team may not physically be in the same location as you, therefore your ability to work across borders and to lead virtually is important. Strong leadership competencies and demonstrated success in change management are also critical.
• 5+ years of related experience in a shared services or Learning/HR function, in multinational companies with e xperience leading a team for more than a year
• Experience with Cornerstone or other cloud-based learning management solutions preferred
• Proven experience in Instructional Design , with a solid understanding of adult learning theories and digital learning content development.
• Strong service management skills and experience in streamlining processes and eliminating waste
• Work hard but smart
• Analytical thinking and pragmatic approach to deal with requests and experienced and efficient handling of standard IT-applications, pre