Customer Support Agent — SIX Group

Descrizione completa

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Customer Support Agent Leudelange | Working from home up to 40% | Reference 7853 As a Customer Support Agent, you play a key role in delivering high‑quality, timely support to customers in Luxembourg and globally, contributing to service excellence and continuous improvement within an international environment. What You Will Do

• Handle customer inquiries and incidents across SIX products and data services, ensuring timely, high‑quality resolution through end‑to‑end request handling via ticketing tools, email, calls and meetings.
• Manage and maintain operational relationships with key customers.
• Conduct root cause analysis, identify recurring issues and contribute to their sustainable resolution.
• Support business growth by engaging with new customers, products, services and SIX initiatives What You Bring
• Experience in financial markets, with exposure to asset servicing, middle/back office, market data products and regulatory topics (e.g. MiFID, ESG).
• Strong customer orientation with excellent communication and presentation skills.
• Analytical, investigative and solution‑driven mindset.
• Interest in continuous learning to support service excellence across a global product and data portfolio.
• Fluent in English and French (written and spoken); Dutch is a plus. Interest in automation and AI‑related topics is an advantage; prior AI knowledge is a plus, but not a must‑have. If you have any questions, check out our FAQ page or call Sara Perez de la Cuesta at +34 91 709 56 80 . For this vacancy we only accept direct applications in English. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. What We Offer Flexible Work Models We trust our employees and offer a work environment that is well-balanced, productive and fosters success. Personal Development You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering. Agile Working Methods Whether through scrum or design thinking, we solve exciting tasks together in teams. Apply now » </d