Cluster Section Lead - Global Finance Support — Roche

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity As a Cluster Section Lead in the Global Finance Support organization, you will be responsible for establishing and leading day-to-day Finance Technical support, working with the respective Global Cluster Lead. The role has a strong focus on people management, compliance and operational excellence. In this position you will drive operational excellence to achieve the objectives of the Global Product Line, leading a team of Finance Business and System Analysts. As a people manager you will inspire and help to shape the future of our organization. You will actively coach and foster the development of the team members, help remove siloes and support your team to evolve with the organic development of the business. You will lead the collaboration across clusters, as well as, across Global Product Lines, and Global teams.

• Strategic Talent Management: Lead the full employee lifecycle by managing recruitment with P&C, overseeing onboarding/integration, and ensuring comprehensive training through various learning channels.
• Performance & Development: Motivate and develop team members by setting clear goals, documenting performance, and providing proactive coaching and feedback.
• Operational Excellence: Drive service quality in Finance Business Support by meeting KPI targets, ensuring high end-user satisfaction, and maintaining a deep understanding of end-to-end finance processes.
• Collaboration & Communication: Foster a culture of teamwork and transparency by proactively sharing information, project roadmaps, and business knowledge across global and functional boundaries.
• Continuous Improvement: Partner with enabling functions to implement best practices and identify system/process enhancements that drive automation, efficiency, and customer satisfaction.
• Stakeholder & Risk Management: Manage key business relationships and collaborate with leadership to set performance targets, manage team workloads, and mitigate operational risks.
• Values-Driven Leadership: Serve as a role model by embodying Roche values and Leadership Commitments while promoting Agile, LEAN, and ITIL methodologies. Who you are
• Strategic Leadership & Change Management: Proven ability to lead projects in complex matrix organizations, drive organizational change, and mentor/coach team members to success.
• Operational Excellence & Metrics: Extensive experience in customer support (preferably Finance) with a focus on meeting department KPIs, managing escalations, and utilizing reporting tools for data-driven decisions.
• Stakeholder & Account Management: Expert in demand and relationship management, possessing exceptional negotiation, facilitation, and communication skills to navigate a dynamic international environment.
• Agile & Structured Methodologies: Proficient in implementing support processes through modern ways of working, such as Agile, ITIL, and LEAN, while maintaining a strong sense of urgency.
• Results-Oriented Professionalism: Highly accountable and resourceful problem-solver with a university degree and the ability to manage multiple priorities with composure and integrity. In exchange we provide you with
• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private