Office & Workplace Experience Lead (m/f/d) — Roche

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Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality. The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here . Here's what we're looking for: Our office at Trattnerhof 1 isn’t just a place to work; it’s a three-floor hub of digital innovation and collaboration. We are looking for a proactive Team Lead to lead our office squad and ensure our physical environment keeps pace with our digital evolution. As our Team Lead Office & Workplace Experience , y ou won't just manage a front desk (which we don’t have, btw); you will be the architect of our "Office-as-a-Service" philosophy. You will lead a team of three people and manage external vendors to provide a world-class experience for our employees and the many global visitors who call our office their favorite place to work. The Anchor of our Hub: While many of our roles offer high flexibility for remote work, the nature of this leadership position requires a consistent on-site presence. You are the face of the office and the primary caretaker of our physical culture, ensuring that whether it's a Monday morning or a high-stakes workshop Friday, the site is buzzing and functional. Your upcoming mission

• Lead & Empower: Mentor and lead our Office Team (3 people), fostering a culture of service excellence and proactive problem-solving.
• Global Collaboration Host: Orchestrate the experience for global Roche partners and international visitors. From high-level workshops to cross-site collaboration weeks, you ensure every visitor feels the unique welcoming energy of our site.
• Workspace Innovation: Continuously improve our 3-floor office for hybrid usage. You’ll find creative ways to make our space work for both high-energy collaboration and global virtual meetings.
• Building & Facility Management: Take full ownership of building maintenance, improvements, and construction projects. You’ll be the point of contact for external providers and contractors.
• Employee Experience: Maintain the spirit and continuously improve our space for our 250+ on-site staff, ensuring our office reflects our vibrant culture from the moment someone walks through the door. Essential skills for your mission:
• You are a "people person" with a technical backbone. You understand that a broken coffee machine is a crisis, but a poorly planned office layout is a strategic hurdle.
• Industry Experience: 7+ years of relevant work experience
• Experience: You have a proven track record in Office Management, Facility Management, and Project Management, preferably within a professional digital or tech-heavy environment.
• Language Skills: You have native-level German skills (essential for local vendor management and legal compliance) and excellent English (our "official" company language and the key to greeting our global partners).
• Leadership Style: You lead with empathy and a "can-do" attitude. You enjoy being "where the action is" and thrive on the daily interactions that come with being on-site while always keeping the big picture in mind.
• Hospitality Mindset: You treat office management like premium hospitality, anticipating the needs of workshop facilitators and ensuring our facilities support seamless collaboration.
• Organizational Talent: You can juggle multiple projects at once without losing your cool. Bonus skills:
• Experience with office construction project management
• Experience in a corporate / global environment What to expect:
• Ambitious and passionate people buil