Business Excellence Chapter Lead — Roche

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Role Purpose The chapter lead of business excellence serves as the core person for bridging high-level corporate strategy with on-the-ground commercial execution. The Chapter Lead translates the company's strategic vision into tangible commercial projects, manages the strategic initiatives, and ensures cross-functional alignment to deliver measurable business outcomes and drive sustainable revenue growth. Responsibilities and Accountabilities: I. Strategic Planning and development

• Strategy Formulation: Partner with senior leaders to support the annual and long-range company strategy planning process
• Strategic Roadmap: Translate approved corporate and commercial strategies into a defined, prioritized roadmap of projects and initiatives
• Business Case Development: Lead the development of robust business cases for strategic commercial investments, defining expected financial return (ROI), resource requirements, and measurable success criteria. II. Project Management Office (PMO) Leadership
• Project Execution Oversight: Act as the lead or co-lead for high-priority, complex strategic projects, driving accountability, managing interdependencies, identifying risks, and ensuring projects are delivered on time and within scope.
• Performance Reporting: Develop and maintain a comprehensive portfolio dashboard for executive leadership, providing clear, concise status updates on project health, key milestones, budget adherence, and projected impact realization. III. Commercial Excellence Oversight A. Channel & Distributor Management:
• Focus on maximizing revenue growth and profitability through the optimization of go-to-market channels and the professional management of distributors and business partners.
• Direct the design, implementation, and governance of sales incentive compensation (IC) plans for the direct sales force and partner reward programs.
• Ensure the implementation of a robust performance review framework and regular commercial compliance audit programs for distributors, reviewing anti-bribery, data privacy, and ethical selling practices. B. Customer Experience & Operational Processes:
• Lead the function responsible for designing, implementing, and optimizing seamless service journeys for clinicians and patients across the product lifecycle.
• Ensure the establishment, documentation, and socialization of robust Standard Operating Procedures (SOPs) for all critical customer-facing and back-office processes, ensuring compliance and efficiency.
• Manage the governance model for external partners , defining and enforcing strict SLAs and KPIs for third-party vendors (e.g., tech support, specialty pharmacies). C. Sales Analytics & Performance Management :
• Oversee the entire process of sales target setting and management (annual, quarterly, regional, individual).
• Direct the design and maintenance of optimal sales territory structures to maximize market coverage and ensure fair opportunity distribution.
• Drive the development and dissemination of actionable Key Performance Indicators (KPIs) and dashboards for sales pipeline health and performance.
• Lead the successful execution of the Objectives and Key Results (OKR) framework within the sales organization, ensuring alignment with strategic priorities. D.Customer Relationship Management & Digital Adoption:
• Assess the business needs in development of customer relationship management and direct strategic framework, implementation, and optimization of the Customer Relationship Man