Senior Administration Specialista 100% (m/w/d) – Lucerne — Bucherer

Descrizione completa

Your role with us

• Responsible for the administrative management of the Watch Service, with a focus on the Swiss market
• Coordination and monitoring of internal and external repair schedules
• Maintenance and assurance of high-quality customer, product, and order data within the repair management system
• Ensuring, optimizing, and continuously developing existing processes
• Acting as the escalation point for complex customer inquiries and concerns
• Managing and monitoring service orders throughout the entire repair process
• Further developing quality standards to ensure an excellent Watch Service customer journey
• Contributing to the development and enhancement of Power BI reporting and the analysis of relevant KPIs
• Participating in and taking partial responsibility for global projects
• Deputizing for the Global Head of Watch Service Administration in administrative and coordination-related matters

What you bring to the role

Commercial apprenticeship or retail-specific vocational qualification (EFZ) supplemented by further education in business administration or project management (e.g., Federal Diploma of Higher Education, HF Diploma, or equivalent qualification)

• Several years of professional experience in a demanding administrative role, ideally within the luxury goods industry
• Experience in supporting, coordinating, or taking partial responsibility for projects
• Strong ERP system knowledge, preferably Microsoft Dynamics 365 Finance & Operations
• Power BI knowledge is an advantage
• Excellent written and spoken German and English skills (C1 level); French and additional languages are considered an asset
• Strong analytical skills with the ability to think holistically and identify interconnected relationships
• High level of resilience, ability to work under pressure, and confidence in decision-making, including in deputy and escalation situations
• Independent, customer-oriented, and assertive personality with a strong entrepreneurial mindset and proactive approach to work