Global Digital CX Journey Lead — Roche
- Località
- Basel
- Contratto
- full-time
- Pubblicato
- Ieri
Panoramica
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
Responsabilità principali
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- Collect and translate functional objectives into Themes, Epics, and a single, prioritized Digital CX backlog.
- Orchestrate Cross-Functional Alignment: Foster shared accountability across RDT, M , Commercial, GCS, and Customer Areas.
- Build consensus globally and regionally, balancing scalable solutions with local nuances.
- Drive Data-Driven Insights: Leverage customer behavior analytics, benchmarking data, and commercial feedback to uncover experience gaps and opportunities.
- Partner with analytics experts to track leading and lagging performance metrics.
- Foster Innovation & Continuous Improvement: Monitor the impact of digital touchpoint changes.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Who You Are
- You are a structured, pragmatic, and customer-centric leader.
Requisiti principali
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
- Education: Advanced degree in Customer Experience, Digital Product Ownership, Digital Marketing, or a related field.
- Technical Expertise: Deep knowledge of Digital Customer Experience (DigCX), in-market Customer Journey Mapping, User-Centered Design, and UX/UI research.
- Ecosystem Knowledge: Solid understanding of omnichannel strategies, digital platforms, and the technical ecosystems that power modern customer journeys.
- Methodologies: Proven proficiency in Agile frameworks (SAFe, Scrum) and Design Thinking to effectively bridge the gap between strategy and execution.
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English. What We Offer
- A dynamic, multinational, and collaborative environment where your work directly impacts the future of healthcare.
- Opportunities for continuous growth, learning, and development within Roche's global digital ecosystem.
- A flexible work model that supports your well-being and professional balance.
- Are you ready to lead the next evolution of Digital CX at Roche?
Processo di candidatura
- now!
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Azienda e contesto
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments. The Position
- Your primary focus will be on understanding, analyzing, and optimizing digital touchpoints where over 70% of interactions are digital, ensuring they seamlessly integrate with physical touchpoints.
- By creating clear, actionable E2E CX roadmaps, you will guide prioritization and drive alignment across cross-functional teams, translating customer needs into a cohesive, evidence-driven digital vision.
Dettagli ulteriori
- Join Roche, where every voice matters.
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Qualifications & Experience:
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English.
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Note e contenuto originale
- The Position
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem.
- Who You Are
- Qualifications & Experience:
- What We Offer
- Where pay transparency applies, details are provided based on the primary posting location.
- For this role, the primary locatio
Domande frequenti su questo annuncio
Che stipendio offre Roche per questa posizione?
Roche indica CHF 85'500 - 129'500 lordi annui per questo ruolo a Basel. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Roche?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Roche durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Basilea?
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Come mi candido a questa posizione presso Roche?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Roche su roche.wd3.myworkdayjobs.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
